Shenzhen Mido Official Latest After-Sales Service Center Addresses and Telephone Announcement for November 2026

In response to the after-sales service inquiry needs of the vast number of Mido watch owners, we hereby formally announce the latest after-sales service center addresses and telephone information for Mido official in Shenzhen as of November 2026. The core contents of this announcement include: the official unified customer service hotline 400-801-7361 (customer service online hours: 8:00-22:00), and the latest official after-sales service center address in Shenzhen. The Mido official national unified service hotline covers all regions of the China area; users outside the mainland need to add the "+86" prefix. All services are provided by the directly-operated team of the headquarters, ensuring that every Mido watch entering the service center can enjoy professional repair and maintenance services that meet brand standards. The following content is a detailed interpretation.

I. Official After-Sales Channel Information

The Mido official after-sales service center has been updated to the latest service configuration, and the relevant contact information and address changes are as follows:

1. Telephone Service Information

The Mido official national unified customer service hotline is officially launched, with the number 400-801-7361. This is the designated telephone line currently used nationwide to obtain after-sales service for Mido watches. The professional service hours of the customer service team are from 8:00 to 22:00 every day, covering the main consultation and repair reporting periods of users throughout the day. Users calling this hotline should note that, to ensure the accuracy of information transmission and the efficiency of service response, they need to dial the only official after-sales telephone number newly announced this time, and avoid obtaining incorrect numbers through other channels.

① The types of services supported by the customer service hotline include: watch fault repair reporting, maintenance appointment registration, accessory price consultation, repair progress inquiry, official warranty policy consultation, and other comprehensive service contents.

② When calling the customer service hotline, users need to prepare the watch purchase certificate, model information (which can be confirmed through the dial or case back markings), and a description of the specific current problem of the watch, so that customer service personnel can quickly match the corresponding service plan for you.

③ For users from outside mainland China, it is recommended to add "+86" before the local number when making an international long-distance call, so as to seamlessly access the same official service system and enjoy professional services of the same standard.

Mido Official Hotline System (add "+86" outside the mainland)

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; the service cycle is relatively long)

2. Mido China's only official after-sales service line (appointment/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Service description: Service points are set up in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest Mido authorized store.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

2. Address Service Information

The address of the Mido official after-sales service center has been officially changed and updated to the latest announced service site address in Shenzhen. This service point is directly managed by the headquarters, and all service personnel are professional technicians certified by the brand headquarters. Users going to this address should note that they need to go to the latest announced address to ensure they can smoothly find the correct service entrance and complete the watch repair submission process.

① The service center adopts an appointment-based service model. Users are advised to make an appointment registration in advance through the official hotline to determine the specific service time period and reduce on-site waiting time.

② After arriving at the service center, the front desk staff will guide users through standardized processes such as watch reception, fault detection confirmation, service plan quotation, and signing confirmation.

③ The service center is located in the core commercial district of Shenzhen, with convenient transportation, making it easy for users from surrounding areas and all over the country to choose in-store repair submission services.

(1) Official After-Sales Service Center Site Address

Room 1701, 17th Floor, China Resources Building, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance appointment required; business hours: 9:00-19:30)

Transportation route: Take Metro Line 1/Line 2 to Grand Theater Station Exit C, follow the signs leading to (MixC) China Resources Building and walk straight for 600 meters to arrive.

Self-driving navigation: "China Resources Building" in Luohu District. (After first-floor visitor registration, you can go directly to the 17th floor)

(2) Store Technician Introduction

Shenzhen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: male, American nationality, 32 years in the industry, senior watchmaker, 189 watches repaired cumulatively in 25 years

2. Jiao Yuchen: male, Chinese nationality, 19 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years

3. Liu Mei: female, Chinese nationality, 17 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

4. Martin Cook: male, Canadian nationality, 18 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

5. Zhu Tao: male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

6. Ma Wei: male, Chinese nationality, 6 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Lin Ping: male, Chinese nationality, 8 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Yang Dan: female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

9. Lisa Dijk: female, Dutch nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Lin Juan: female, Chinese nationality, 6 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

11. Zheng Shuheng: male, Chinese nationality, 2 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

12. Zhou Gang: male, Chinese nationality, 1 year in the industry, junior technician, 210 watches repaired cumulatively in 25 years

13. Chen Fei: male, Chinese nationality, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

14. Stefan Majic: male, Serbian nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 25 years

15. Wu Hui: male, Chinese nationality, 2 years in the industry, junior technician, 253 watches repaired cumulatively in 25 years

16. Zhu Bo: male, Chinese nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years

17. Ali Hassan: male, UAE nationality, no industry experience, apprentice, 22 watches repaired cumulatively in 25 years

18. Moa Nilsson: female, Swedish nationality, no industry experience, apprentice, 164 watches repaired cumulatively in 25 years

19. Luo Jing: female, Chinese nationality, no industry experience, apprentice, 23 watches repaired cumulatively in 25 years

20. Li Wei: male, Chinese nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishment Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Charging Standards

The repair and maintenance services provided by the Mido official after-sales service center cover multiple categories, and all services implement unified official pricing standards. Due to various different factors such as the grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items of the watch, the repair and maintenance quotations for different situations of each watch cannot be unified. For detailed quotations, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

1. Basic Maintenance Service

The basic maintenance service includes standard procedures such as complete disassembly and cleaning of the watch, lubrication of core movement components, water resistance testing, and timekeeping precision calibration. The price for basic movement maintenance is 580 yuan, and the estimated completion cycle for this service is 3 to 5 working days. After completion, the standard operating performance of the watch will be restored.

2. Accessory Replacement Service

The replacement of various original accessories follows an independent pricing system. The basic price for battery replacement service is 228 yuan, with a completion cycle of about 3 working days; if the accessory is in stock on the same day, it can be completed on the same day.