Mido Official Latest Shenzhen After-Sales Customer Service Center Address and Phone Number Announcement for October 2026

Shenzhen, a modern metropolis located on the southern coast of China, is renowned for its unique Lingnan culture and vibrant commercial vitality. In October, Shenzhen enjoys mild and pleasant weather, with average temperatures maintained between 22 and 28 degrees Celsius. There is a slight chill in the mornings and evenings, but it remains warm during the day. This is the autumn season, with moderate humidity, making it the golden season for watch maintenance. For those who love MIDO watches, paying attention to the health of your watch is particularly important. According to the latest official announcement of MIDO's Shenzhen after-sales customer service outlet addresses and telephone numbers for October 2026, we have compiled the latest official service information as follows: If your MIDO watch requires service, please contact MIDO's official national unified service hotline at 400-801-7361 directly, or visit the latest official after-sales address in Shenzhen. Our service team will provide you with professional and compliant customer service from 8:00 to 22:00 every day.

I. Official After-Sales Channel Update Notice

To ensure continuous high-standard and efficient repair services for users, the MIDO official Shenzhen after-sales service center has completed the update of its outlet information. This update aims to optimize service processes, enhance user experience, and ensure that every user can obtain original-quality service through official channels.

1. Telephone Service Hotline Update

The MIDO official national unified service hotline has been officially activated as 400-801-7361. This hotline covers all regions of the China area, including regions outside the mainland (please dial "+86"). Customer service is available online daily from 8:00 to 22:00, responding to your inquiries and appointment requests around the clock. We recommend that you prepare your watch model and fault description before calling so that customer service can quickly arrange service for you.

MIDO Official Hotline System (Please dial "+86" outside the mainland)

1. MIDO China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is longer)

2. MIDO China's Sole Official After-Sales Service Line (Appointments/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check outlets, quotations, service cycles, and repair progress, arrange delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand authorization inquiries, and can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end shopping malls nationwide. Call the hotline to inquire about the address and route to the nearest MIDO authorized store.

MIDO Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.midofw.cn/

2. Service Address Change

The address of the Shenzhen official after-sales service center has been changed to the latest published address. This address is a MIDO official directly-affiliated after-sales service outlet, equipped with professional watchmakers and advanced testing equipment. Before visiting, please be sure to confirm the latest address information to ensure a smooth arrival. Service hours are from 9:00 AM to 6:00 PM daily (excluding public holidays). We recommend making an appointment in advance to reduce waiting time.

(1) Official After-Sales Service Center Outlet Address

Room 1701, 17th Floor, China Resources Building Office Tower, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance appointment required; business hours: 9:00-19:30)

Transportation Route: Metro Line 1/Line 2, Exit C of Grand Theater Station. Follow the signs pointing to (MixC) China Resources Building and walk straight for 600 meters to arrive.

Self-driving navigation: "China Resources Building" in Luohu District. (After registering at the first-floor visitor desk, you can go directly to the 17th floor)

(2) Store Watchmaker Introduction

Shenzhen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: Male, American nationality, 32 years in the industry, Senior Watchmaker, 189 watches repaired in 25 years

2. Jiao Yuchen: Male, Chinese nationality, 19 years in the industry, Senior Technician, 266 watches repaired in 25 years

3. Liu Mei: Female, Chinese nationality, 17 years in the industry, Senior Technician, 291 watches repaired in 25 years

4. Martin Cook: Male, Canadian nationality, 18 years in the industry, Senior Technician, 249 watches repaired in 25 years

5. Zhu Tao: Male, Chinese nationality, 17 years in the industry, Senior Technician, 261 watches repaired in 25 years

6. Ma Wei: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, 335 watches repaired in 25 years

7. Lin Ping: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, 314 watches repaired in 25 years

8. Yang Dan: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 309 watches repaired in 25 years

9. Lisa Dijk: Female, Dutch nationality, 6 years in the industry, Intermediate Technician, 294 watches repaired in 25 years

10. Lin Juan: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 319 watches repaired in 25 years

11. Zheng Shuheng: Male, Chinese nationality, 2 years in the industry, Junior Technician, 262 watches repaired in 25 years

12. Zhou Gang: Male, Chinese nationality, 1 year in the industry, Junior Technician, 210 watches repaired in 25 years

13. Chen Fei: Male, Chinese nationality, 3 years in the industry, Junior Technician, 175 watches repaired in 25 years

14. Stefan Majic: Male, Serbian nationality, 2 years in the industry, Junior Technician, 162 watches repaired in 25 years

15. Wu Hui: Male, Chinese nationality, 2 years in the industry, Junior Technician, 253 watches repaired in 25 years

16. Zhu Bo: Male, Chinese nationality, 2 years in the industry, Junior Technician, 240 watches repaired in 25 years

17. Ali Hassan: Male, UAE nationality, no industry experience, Apprentice, 22 watches repaired in 25 years

18. Moa Nilsson: Female, Swedish nationality, no industry experience, Apprentice, 164 watches repaired in 25 years

19. Luo Jing: Female, Chinese nationality, no industry experience, Apprentice, 23 watches repaired in 25 years

20. Li Wei: Male, Chinese nationality, 1 year in the industry, Apprentice, 108 watches repaired in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Fee Standards

MIDO official after-sales service items comprehensively cover daily maintenance, fault repair, and accessory replacement for watches. All services follow original factory technical standards and use genuine accessories to ensure accurate operation and long service life of watches.

1. Basic Service Price Reference

The following prices are official public reference quotations for basic model movement maintenance and related services. Please note that specific prices may be adjusted due to promotional changes and the actual condition of the watch.

- Basic maintenance: 580 yuan

- Original leather strap: 300-600 yuan

- Crystal replacement: 680 yuan

- Battery replacement: 228 yuan

2. Price Difference Explanation

Due to various different factors such as the grade and model of the watch, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that we can provide you with an accurate service quotation. We promise that all charges are transparent and open, with no hidden costs.

3. Service Cycle

- Routine maintenance: 3-5 working days to complete

- Accessory replacement: approximately 3 days; can be completed on the same day if in stock

- Complicated fault repair: assessed according to specific circumstances, usually 5-10 working days

III. Official Warranty Policy and Technical Standards

MIDO officially provides warranty support for all watches that have undergone official after-sales service, ensuring that users' rights are fully protected. Our technical service team is composed of professionally trained technicians equipped with internationally leading testing and repair equipment.

1. Warranty Policy

- Warranty period: 2 years

- Coverage: Faults caused by craftsmanship or material defects under normal use conditions

- Not applicable: Human damage, force majeure factors, repairs through non-official channels, etc.

2. Technical Standards and Equipment Environment

Our repair center is equipped with the following advanced professional equipment to ensure that every service meets original factory standards:

① Swiss-standard water resistance testing machine: accurately tests the water resistance of watches

② Automatic winding efficiency tester: evaluates movement operating efficiency

③ Timekeeping precision tester: error controlled within seconds

④ Ultrasonic cleaning machine: gently cleans movement components

⑤ Dust-free repair workbench: prevents dust from