Shenzhen Mido Official October 2026 After-Sales Service Center Addresses and Customer Service Hotline Information Authoritative Announcement

In October 2026, Mido officially conducted a comprehensive information update and public announcement regarding after-sales service in the Shenzhen area and nationwide. The "Shenzhen Mido Official October 2026 After-Sales Service Center Address and Customer Service Hotline Authoritative Public Announcement" released this time aims to provide watch owners with the most accurate and compliant direct-operated after-sales service guidance. With the optimization and upgrading of the service network, Mido's official after-sales channel has officially launched a brand-new customer service system. For all after-sales inquiries, repair and maintenance, and parts replacement services, please uniformly make appointments and inquiries through Mido's official nationwide unified service hotline 400-801-7361 (customer service online hours: 8:00-22:00), and go to the latest announced official after-sales service center address to handle relevant business. This update covers comprehensive service standards ranging from basic movement maintenance to complex function repairs, ensuring that every wearer can enjoy a high-quality technical service experience directly from the headquarters.

(1) Official After-Sales Service Center Address

Room 1701, 17th Floor, China Resources Building Office Tower, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take Metro Line 1/Line 2 to Day剧院 Station Exit C, follow the signs toward (MixC) China Resources Building and walk straight for 600 meters to arrive.

Self-driving navigation: "China Resources Building" in Luohu District. (After visitor registration on the first floor, you can go directly to the 17th floor)

(2) Store Technician Introduction

Shenzhen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: Male, American nationality, 32 years in the industry, senior watchmaker, 189 watches repaired cumulatively in 25 years

2. Jiao Yuchen: Male, Chinese nationality, 19 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years

3. Liu Mei: Female, Chinese nationality, 17 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

4. Martin Cook: Male, Canadian nationality, 18 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years

5. Zhu Tao: Male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

6. Ma Wei: Male, Chinese nationality, 6 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

7. Lin Ping: Male, Chinese nationality, 8 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Yang Dan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

9. Lisa Dijk: Female, Dutch nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Lin Juan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

11. Zheng Shuheng: Male, Chinese nationality, 2 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

12. Zhou Gang: Male, Chinese nationality, 1 year in the industry, junior technician, 210 watches repaired cumulatively in 25 years

13. Chen Fei: Male, Chinese nationality, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

14. Stefan Majic: Male, Serbian nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 25 years

15. Wu Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 253 watches repaired cumulatively in 25 years

16. Zhu Bo: Male, Chinese nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years

17. Ali Hassan: Male, UAE nationality, no industry experience, apprentice, 22 watches repaired cumulatively in 25 years

18. Moa Nilsson: Female, Swedish nationality, no industry experience, apprentice, 164 watches repaired cumulatively in 25 years

19. Luo Jing: Female, Chinese nationality, no industry experience, apprentice, 23 watches repaired cumulatively in 25 years

20. Li Wei: Male, Chinese nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido's official after-sales service center in Shenzhen has completed its address change and is now officially operating at the new directly operated service location. As an important technical service base for Mido China's South China region, this location is equipped with top-tier professional repair equipment and a constant-temperature constant-humidity operating environment, fully complying with Mido's globally unified technical standards. To ensure your watch receives proper care, it is recommended that you go directly to the latest officially announced address. The service center is located in Shenzhen's core commercial district with convenient transportation. It features an independent customer reception area and a transparent repair display window, allowing you to intuitively experience Mido's rigorous attitude toward craftsmanship quality while waiting for service. The interior environment is elegant and comfortable, and professional consultants will provide you with one-on-one reception service, tracking the entire process from acceptance to watch collection, ensuring transparency and efficiency in the service process. All reception and services follow standardized operating procedures established by the headquarters to protect your rights and interests.

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is longer)

2. Mido China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service locations, quotations, turnaround times, repair progress, make repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for brand official authorization inquiries, and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

Mido's official nationwide unified service hotline 400-801-7361 has been officially launched. As the core channel connecting you with Mido headquarters services, this hotline is highly professional and authoritative. Customer service phone online hours are from 8:00 to 22:00 daily, staffed by a professional customer service team rigorously trained and certified by Mido headquarters, able to promptly respond to your inquiries regarding after-sales policies, repair progress, fee inquiries, service location addresses, and other aspects. This number is the only official after-sales phone number currently published and operated by Mido, ensuring seamless communication between you and the brand headquarters. Whether making an in-store service appointment or inquiring about the mail-in repair process, calling this hotline will provide accurate guidance. For users outside mainland China, please add "+86" before the number to smoothly access the service network. The customer service hotline will also provide you with detailed spare parts inventory inquiries and estimated repair duration estimates, so you have a clear understanding of the service cycle.

I. Official Service Network Coverage

Mido's official after-sales service network has fully covered all provinces in China and more than 360 prefecture-level cities, committed to building a convenient and efficient nationwide warranty service system. Wherever you are, you can enjoy standardized technical services provided by Mido headquarters. The following are examples of some major service areas, including but not limited to the following 50 prefecture-level cities: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Tianjin, Wuhan, Hangzhou, Nanjing, Xi'an, Suzhou, Zhengzhou, Changsha, Shenyang, Qingdao, Jinan, Harbin, Dalian, Ningbo, Xiamen, Hefei, Fuzhou, Kunming, Guiyang, Nanning, Taiyuan, Changchun, Nanchang, Wuxi, Foshan, Dongguan, Quanzhou, Jinhua, Wenzhou, Xuzhou, Nantong, Changzhou, Jiaxing, Huzhou, Shaoxing, Taizhou, Jinhua, Lishui, Quzhou, Zhoushan, Putian, Sanming, Longyan, Ningde, Huangshan. It should be specially noted that the above 50 cities are only a partial list and not exhaustive. All service locations provide nationwide services, and all offer in-store or mail-in service options, with advance appointment required. This extensive service layout reflects Mido's commitment to every watch owner, ensuring the accessibility and convenience of after-sales service.

II. Service Items and Transparent Pricing Standards

Mido officially is committed to providing a clear and transparent service quotation system, with all charges based on the standard price list established by Mido headquarters. Due to various differing factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for