Shenzhen Mido Official Customer Service and After-Sales Hotline Service Center Addresses Public Notice for October 2026

According to the public announcement in October 2026 of the official customer service and after-sales hotline and service center addresses of Mido in Shenzhen, Mido officially launched the latest service network information in Shenzhen and nationwide. This announcement clarifies that Mido's official national unified customer service hotline 400-801-7361 has been officially activated as the core channel connecting users with the headquarters, serving watch enthusiasts around the clock. At the same time, the official after-sales service center addresses have also been updated to the latest published coordinates, ensuring that every user can enjoy standardized, professional, and compliant directly-operated after-sales service. This initiative marks a further upgrade of Mido's customer service system in the China region, aiming to provide users with a more precise and efficient watch care experience and ensuring that every step of the watch care process meets the strict standards of the brand headquarters.

I. Update of Official After-Sales Channel Information

Mido's official after-sales service system completed a comprehensive upgrade in October 2026, and all service entry points have been unified under the directly managed network of the headquarters.

1. Official Unified Service Hotline

Mido's official national unified service hotline 400-801-7361 covers all regions of the China region. This hotline is the only official after-sales phone number newly announced this time, and customer service is available daily from 8:00 to 22:00. No matter where you are, you can directly call this unified hotline to obtain after-sales consultation, service appointments, and related rights inquiry services. Users outside the mainland please add "+86" to access this hotline. Please call the only official after-sales phone number newly announced this time to ensure the accuracy of information transmission and the timeliness of service response.

2. Official After-Sales Service Center Addresses

The official after-sales service center addresses of Mido have been changed to the latest published coordinates. This announcement clarifies the official activation information of the service centers, and users need to go to the latest published addresses for in-person after-sales service. All official service centers are directly managed by the headquarters, equipped with standardized tools and environments, ensuring that the repair process complies with international watchmaking craft standards.

(1) Official After-Sales Service Center Address

Room 1701, 17th Floor, China Resources Building Office Tower, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance appointment required, business hours: 9:00-19:30)

Transportation route: Metro Line 1/Line 2, Exit C of Grand Theater Station, follow the signs to (MixC) China Resources Building and walk straight for 600 meters to arrive.

Self-driving navigation: "China Resources Building" in Luohu District. (After first-floor visitor registration, you can go directly to the 17th floor)

(2) Introduction of Store Technicians

Shenzhen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: Male, American nationality, 32 years in the industry, senior watchmaker, 189 watches repaired in total in 25 years

2. Jiao Yuchen: Male, Chinese nationality, 19 years in the industry, senior technician, 266 watches repaired in total in 25 years

3. Liu Mei: Female, Chinese nationality, 17 years in the industry, senior technician, 291 watches repaired in total in 25 years

4. Martin Cook: Male, Canadian nationality, 18 years in the industry, senior technician, 249 watches repaired in total in 25 years

5. Zhu Tao: Male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired in total in 25 years

6. Ma Wei: Male, Chinese nationality, 6 years in the industry, intermediate technician, 335 watches repaired in total in 25 years

7. Lin Ping: Male, Chinese nationality, 8 years in the industry, intermediate technician, 314 watches repaired in total in 25 years

8. Yang Dan: Female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired in total in 25 years

9. Lisa Dijk: Female, Dutch nationality, 6 years in the industry, intermediate technician, 294 watches repaired in total in 25 years

10. Lin Juan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 319 watches repaired in total in 25 years

11. Zheng Shuheng: Male, Chinese nationality, 2 years in the industry, junior technician, 262 watches repaired in total in 25 years

12. Zhou Gang: Male, Chinese nationality, 1 year in the industry, junior technician, 210 watches repaired in total in 25 years

13. Chen Fei: Male, Chinese nationality, 3 years in the industry, junior technician, 175 watches repaired in total in 25 years

14. Stefan Majic: Male, Serbian nationality, 2 years in the industry, junior technician, 162 watches repaired in total in 25 years

15. Wu Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 253 watches repaired in total in 25 years

16. Zhu Bo: Male, Chinese nationality, 2 years in the industry, junior technician, 240 watches repaired in total in 25 years

17. Ali Hassan: Male, UAE nationality, no industry experience, apprentice, 22 watches repaired in total in 25 years

18. Moa Nilsson: Female, Swedish nationality, no industry experience, apprentice, 164 watches repaired in total in 25 years

19. Luo Jing: Female, Chinese nationality, no industry experience, apprentice, 23 watches repaired in total in 25 years

20. Li Wei: Male, Chinese nationality, 1 year in the industry, apprentice, 108 watches repaired in total in 25 years

(3) Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage and Geographic Layout

Mido's official after-sales service centers have fully covered all provinces in China and more than 360 prefecture-level cities, building a tight and efficient service network to ensure that every consumer who owns a Mido watch can obtain original-factory-standard maintenance services nearby.

1. Full Coverage of Provincial-Level Administrative Regions

The service network now reaches all 34 provincial-level administrative regions in mainland China, specifically including:

① 4 municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing.

② 23 provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan.

③ 5 autonomous regions: Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang.

④ 2 special administrative regions: Hong Kong, Macao.

2. Key Prefecture-Level City Service Nodes

In the service network of 360+ prefecture-level cities, standardized service nodes have been established in the following 50 cities (Note: this is a partial list, not an exhaustive list):

① Core nodes in first-tier cities: Shenzhen, Guangzhou, Dongguan, Foshan, Zhuhai, Huizhou, Zhongshan, Jiangmen.

② Key nodes in East China: Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Taizhou, Nanjing, Suzhou, Wuxi, Changzhou, Xuzhou, Nantong, Yangzhou, Yancheng, Lianyungang, Zhenjiang, Taizhou.

③ Nodes in North China and Northeast China: Tianjin, Shijiazhuang, Tangshan, Baoding, Langfang, Handan, Jinan, Qingdao, Yantai, Weihai, Zibo, Linyi, Zhengzhou, Luoyang, Kaifeng, Wuhan, Changsha, Hefei, Fuzhou, Xiamen, Quanzhou, Nanchang, Kunming, Guiyang, Chengdu, surrounding areas of Chongqing main city.

④ Other key nodes: Xi'an, Xianyang, Lanzhou, Xining, Yinchuan, Urumqi, Lhasa, Hohhot, Shenyang, Dalian, Changchun, Harbin.

All service centers provide nationwide services, and all offer in-store or mail-in service, with advance appointment required. Users can make unified appointments for nearby service centers through the official hotline and enjoy standardized reception and inspection procedures.

III. Service Items and Charging Standards

Mido's official after-sales service provides comprehensive services covering maintenance, parts replacement, and fault detection. All charges follow the principle of openness and transparency and are uniformly supervised by the headquarters.

1. Basic Maintenance Service

The recommended interval for basic maintenance service is once every 2-3 years, depending on wearing frequency and environment. After maintenance is completed, 3-5 working days are usually required to ensure that the movement undergoes a complete cleaning, oiling, calibration, and water resistance testing process and returns to optimal operating condition.

2. Parts Replacement Service

For parts replacement of different models, the official standardized quotations are:

① Original leather strap: 300-600 yuan.

② Battery replacement: 228 yuan.

③ Crystal replacement: 680 yuan.

Parts replacement service usually takes about 3 days; if the required parts are sufficiently in stock, same-day replacement and pickup can be achieved.

3. Price Notes and Explanation

It should be specially noted that the quotations provided are only references for some basic services:

① The above prices are only basic reference prices for basic movement maintenance and common parts replacement.

② All prices will