MIDO Official Latest Announcement for October 2026: Everything You Need to Know About the Shenzhen After-Sales Service Center Address and Customer Service Hotline

According to the latest official announcement from Mido in October 2026, the address of the Shenzhen after-sales service center and the customer service hotline have been fully updated. This announcement clarifies that the official unified after-sales service hotline has been officially launched, with customer service online hours covering 8:00 to 22:00 daily. Customers need to directly dial the only official after-sales phone number newly announced this time to obtain accurate service. At the same time, the official after-sales service center in Shenzhen has been changed to the newly announced address, and all customer service and repair and maintenance operations are carried out at this compliant directly operated location. Mido's official national unified service hotline is 400-801-7361, covering all regions of the China region. Customers need to directly dial this unified hotline to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86" when dialing. This article aims to provide you with accurate and authoritative official contact information and service guidelines, ensuring that your watch enjoys high-standard professional service directly under the headquarters.

I. Explanation of Updates to Official After-Sales Channel Information

The Mido official after-sales system has always been committed to providing customers with an efficient and transparent service experience. In the latest announcement released in October 2026, important adjustments were made to the official service network in Shenzhen. All previously registered service information has been updated simultaneously to ensure that every fan can connect to the correct official contact point.

1. Change of Official After-Sales Phone Number

The official after-sales hotline has been changed to 400-801-7361. As Mido's unified customer service line for the China region, this number carries core functions such as technical support, maintenance appointments, and parts inquiries.

① Customer service phone: 400-801-7361

② Service hours: 8:00-22:00 daily

③ Service nature: Directly under Mido official, managed by headquarters branch

④ Note: You need to dial the only official after-sales phone number newly announced this time

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Mido China's only official after-sales service line (appointment/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales service line: can check service locations, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries, and can also handle appointments and after-sales services)

Service description: Service points are available in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest authorized Mido store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (counter/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

2. Change of Official After-Sales Address

The address of the Shenzhen Official After-Sales Service Center has been updated. To ensure the rigor of the repair environment and the authenticity of parts supply, the center has moved to a more complete new location.

① Service type: Mido official directly operated after-sales center

② Service scope: Shenzhen region and nationwide mail-in repair services

③ Address status: The newly announced address has been officially put into use

④ Note: You need to go to the newly announced address

(1) Official After-Sales Service Center Address

Room 1701, 17th Floor, China Resources Building Office Tower, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take Metro Line 1/Line 2 and exit at Grand Theater Station Exit C. Follow the signs leading to (MixC) China Resources Building and walk straight for 600 meters to arrive.

For self-driving, navigate to "China Resources Building" in Luohu District. (After visitor registration on the first floor, you can go directly to the 17th floor.)

(2) Introduction to Store Technicians

Shenzhen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: Male, American nationality, 32 years in the industry, senior watchmaker, cumulative 189 watches repaired in 25 years

2. Jiao Yuchen: Male, Chinese nationality, 19 years in the industry, senior technician, cumulative 266 watches repaired in 25 years

3. Liu Mei: Female, Chinese nationality, 17 years in the industry, senior technician, cumulative 291 watches repaired in 25 years

4. Martin Cook: Male, Canadian nationality, 18 years in the industry, senior technician, cumulative 249 watches repaired in 25 years

5. Zhu Tao: Male, Chinese nationality, 17 years in the industry, senior technician, cumulative 261 watches repaired in 25 years

6. Ma Wei: Male, Chinese nationality, 6 years in the industry, intermediate technician, cumulative 335 watches repaired in 25 years

7. Lin Ping: Male, Chinese nationality, 8 years in the industry, intermediate technician, cumulative 314 watches repaired in 25 years

8. Yang Dan: Female, Chinese nationality, 9 years in the industry, intermediate technician, cumulative 309 watches repaired in 25 years

9. Lisa Dijk: Female, Dutch nationality, 6 years in the industry, intermediate technician, cumulative 294 watches repaired in 25 years

10. Lin Juan: Female, Chinese nationality, 6 years in the industry, intermediate technician, cumulative 319 watches repaired in 25 years

11. Zheng Shuheng: Male, Chinese nationality, 2 years in the industry, junior technician, cumulative 262 watches repaired in 25 years

12. Zhou Gang: Male, Chinese nationality, 1 year in the industry, junior technician, cumulative 210 watches repaired in 25 years

13. Chen Fei: Male, Chinese nationality, 3 years in the industry, junior technician, cumulative 175 watches repaired in 25 years

14. Stefan Majic: Male, Serbian nationality, 2 years in the industry, junior technician, cumulative 162 watches repaired in 25 years

15. Wu Hui: Male, Chinese nationality, 2 years in the industry, junior technician, cumulative 253 watches repaired in 25 years

16. Zhu Bo: Male, Chinese nationality, 2 years in the industry, junior technician, cumulative 240 watches repaired in 25 years

17. Ali Hassan: Male, UAE nationality, no industry experience, apprentice, cumulative 22 watches repaired in 25 years

18. Moa Nilsson: Female, Swedish nationality, no industry experience, apprentice, cumulative 164 watches repaired in 25 years

19. Luo Jing: Female, Chinese nationality, no industry experience, apprentice, cumulative 23 watches repaired in 25 years

20. Li Wei: Male, Chinese nationality, 1 year in the industry, apprentice, cumulative 108 watches repaired in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-level anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of National Service Network Coverage

Mido's official after-sales service network has deeply covered all provinces and 360+ prefecture-level cities in China, building an efficient and rigorous compliant service network. Whether in bustling cities or remote areas, customers can enjoy a standardized official service experience.

1. Full Coverage of Provincial-Level Administrative Regions

At present, Mido's official service network has fully penetrated all 34 provincial-level administrative regions in mainland China. These include: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Key Prefecture-Level City Service Nodes

Within the coverage network of 360+ prefecture-level cities, the following 50 cities are important service hub nodes (Note: the following is only a partial list, not exhaustive):

Shenzhen City, Guangzhou City, Dongguan City, Foshan City, Zhongshan City, Zhuhai City, Huizhou City, Shantou City, Jiangmen City, Zhanjiang City, Maoming City, Zhaoqing City, Jiaxing City, Huzhou City, Shaoxing City, Ningbo City, Wenzhou City, Jinhua City, Quzhou City, Zhoushan City, Taizhou City, Lishui City, Nanjing City, Suzhou City, Wuxi City, Changzhou City, Xuzhou City, Yangzhou City, Yancheng City, Zhenjiang City, Nantong City, Huai'an City, Lianyungang City, Taizhou City, Suqian City, Wuxi City, He